Exactly, I was told that twice already in BYD's live chat.
Is your hardware version V02.E03.00.39.03 by the way? I tried the same today in the support chat of the application and the answer I got was pretty generic ("Based on your VIN, you are on the latest version, we don't have official scheduled dates for new updates"). I got by BYD Seal U Dm-i Comfort 3 weeks ago from the distributor and I am wondering if the hardware versions matter.
Thank you.